SpecGrade products may only be returned with a RMA (Return Merchandise Authorization). For a RMA please contact us at sales@SpecGradeLED.com. Any unauthorized returns will be refused. All returns for non-defective product must be returned freight prepaid and are subject to a 50% restocking charge. Unless otherwise agreed, only items in original factory packaging may be returned. No credit will be given for items returned without original packaging and or in a damaged condition.