Lighting Solutions Group (dba SpecGradeLED) warrants that each of our products shall be free of defects in material and workmanship for a period of 10-years. The LED arrays will be considered defective only if more than 10% of the individual LEDs fail to illuminate. The housings will be considered defective only if there is a crack or break in the housing or heat-sink.
Our warranty applies only if the environment of the application falls within the specified operating range of temperatures. This limited warranty does not cover power surges or improper power supply, improper installation, mishandling, alterations, fire, vandalism or negligence of the installer or purchaser.
Any Synapse controls will carry the Synapse warranty.
SpecGradeLED shall have no obligation to issue credit for replacement product until customer returns the defective product to SpecGradeLED for our inspection and verification. The returned item will require a valid Return Merchandise Authorization (RMA) number.
Should a defect in material or workmanship occur within the warranted period, it will be repaired or replaced with the same SpecGradeLED product or functionally equivalent product at our discretion. No charge-backs or charges for labor or materials will be honored without the prior written consent of SpecGradeLED. This warranty is non-transferrable and applies only to the original purchaser. The total liability of SpecGrade LED shall in no event exceed the purchase price of the individual fixture(s). SpecGrade shall not be liable for any loss of time, productivity, interest, profits or revenues or for any downtime costs associated with any of our products.
SpecGradeLED’s sole liability for defective products shall be to repair or replace the defective products as set forth above. SpecGradeLED hereby disclaims and excludes all other warranties, express or implied, including without limitation, implied warranties of merchantability and fitness for a particular purpose. SpecGradeLED shall not be liable for any loss or damage, directly or indirectly, arising from the use of such products or for consequential damages.
Any portion of this warranty cannot be changed without written confirmation from an authorized corporate representative of SpecGrade LED.